Within Germany: €4.90 (incl. VAT) To Austria: €6.90 (incl. VAT) To Belgium, the Netherlands, France, Luxembourg, Poland, and the Czech Republic: €7.90 (incl. VAT) To Sweden, Switzerland, Italy, Spain, and Denmark: €9.90 (incl. VAT). We want to ensure a simple and straightforward shopping experience. This includes shipping, which we carry out with DHL GoGreen or DPD. The total shipping costs consist not only of postage but also of other factors such as packaging material, personnel costs, and insurance costs. These costs in total are far higher than the shipping costs listed in our shop. If you have any further questions, please feel free to contact us via email ( briefkiste@lillbi.de ).

We ship our products with DHL GoGreen or DPD

Unless a delivery time is specified for the respective product in the online shop, the delivery time within Germany is approximately 1-2 days. For deliveries to the EU and Switzerland, the delivery time is approximately 4-6 days.

You can specify a different delivery address when placing your order.

Of course, we also deliver to Packstations. Please ensure that you use the correct address. Field "First Name": Your first name & last name. Field "Last Name": Your 8-digit postal number. Field "Street and Number": Name & number of the Packstation. Field "Postal Code": Postal code of the Packstation.

As soon as the package leaves our warehouse, you will receive an email from DHL or DPD with the tracking number. You can track the delivery status of your shipment at any time using the following link: DHL Tracking or DPD Tracking

Of course, you can return the items to us within 14 days, as long as all tags are still attached and the item is in its original condition. To comply with the cancellation period, simply send your cancellation notice to briefkiste@lillbi.de , including your order number. We will then send you a return label.

We share the return costs for shipments from Germany and Austria with our customers. The cost to the customer is €3.90. We do not cover return shipping costs for all other EU countries.

As a sustainable family business and customers who shop consciously, our customers contribute to the return of their orders. We don't want to make our items unnecessarily more expensive just to include the cost of all returns in our product. After all, you should be paying for your beautiful products, not for a perhaps only hypothetical return.

If you're unsure about a size, please contact our customer service. We'll be happy to help you choose your size.

Once we receive your return, the purchase amount will be credited to your account within 14 days at the latest. We will use the same payment method and account number you used for the original purchase for the refund.

If a product you purchased from the LILLBI online shop does not meet the usual LILLBI quality standards, please contact our customer service. Please use the following customer service form . You can reach our customer service by phone Monday to Friday from 9 a.m. to 4 p.m. at the following number: +49 (0)2162 - 501-2738. Further information can also be found in our Terms and Conditions .

To ensure our products are safe, we subject them to rigorous testing and quality control procedures. Each item is developed and tested in accordance with applicable safety standards. We also work closely with external testing institutes that check our products for potential harmful substances and risks. Our production processes are regularly audited to ensure compliance with the highest standards.

We attach great importance to quality and safety, which is why we collaborate with several renowned testing institutes. These include TÜV SÜD and SGS, both known for their high standards in testing and certification. These institutes conduct comprehensive tests to ensure that our products meet applicable safety and quality requirements.

DIN EN 71-1: Mechanical and physical properties of toys

DIN EN 71-1 specifies requirements for the mechanical and physical properties of toys. This includes aspects such as the toy's workmanship to ensure that it does not contain sharp edges or dangerous elements. The aim of the standard is to ensure the safety of children when handling toys.

DIN EN 71-2: Flammability

DIN EN 71-2 deals with the flammability of toys. It ensures that toys meet certain safety requirements regarding fire hazards. This is intended to ensure that toys do not pose an immediate fire hazard to children and that their safety is guaranteed.

DIN EN 71-3: Migration of certain elements

DIN EN 71-3 specifies limits for the migration of certain elements from toy materials. This ensures that no harmful substances from the toy material can be transferred to the skin, into the mouth, or in any other way. The standard is intended to ensure that toys do not release substances that are hazardous to health and provide children with a safe play experience.

DIN EN 14682: On the safety of children's clothing

DIN EN 14682 minimizes the risk of accidental snagging caused by cords or drawstrings on children's clothing, taking into account, among other things, the age of the child and the various activities children engage in within that age group. For example, the standard stipulates that drawstrings and functional cords must not be present in the neck, head, or chest area of ​​clothing for children up to 7 years of age. On garments that end below the crotch, drawstrings and cords (functional and decorative), including any end pieces and stoppers, must not hang beyond the bottom hem.

The standard dates back to the EU Commission's Mandate 309 from 2000. This resulted from serious injuries or fatal accidents that occurred across Europe. Children were caught on the cords and straps of the waist and bottom hems of clothing in moving vehicles, such as bus doors, ski lifts, and bicycles, and were dragged along or run over by the vehicle.

Our goal is to offer long-lasting, high-quality products with the shortest possible value chains. When selecting our product partners, we consider not only high quality, reliability, and working conditions, but also distance.

Our products are made from high-quality, sustainable materials that are both environmentally friendly and durable. We also ensure that our production processes are resource-efficient and generate as little waste as possible.

Additionally, we use eco-friendly packaging to minimize our environmental footprint. We are always striving to improve our practices and find new ways to become even more sustainable.

Our team is available Monday through Friday between 9:00 a.m. and 4:00 p.m. You can reach us by phone at +49 (0)2162 - 501-2738 or by email at briefkiste@lillbi.de .

You can also contact us directly via the contact form on the LILLBI website.

As a general rule, our response time is a maximum of 24 hours, as fast and reliable customer service is our top priority. Should it take longer in exceptional cases, we will inform you in an acknowledgement of your message.